Embrace the Future: Automate your Customer Interactions

You're busy. Your team's run ragged. And right as you're about to leave for the day... 'bing!' Customer question #362 rolls in on your business phone 📱 Exhausting? Absolutely! But what if I told you there's a better way? That there's a minion waiting at your disposal 24/7 that never tires or asks for days off. This tireless helper doesn't need coffee ☕️ breaks either. Aka 'chatbots.' Or more aptly put — Automated Answer Bots!

The Magic of Conversational Marketing

Conversational marketing isn't new—it’s simply evolved over time. Emails gave way to live chats which have been surpassed by chatbots 🤖 Welcome to 21st-century tech! Wherever you find customers, chatbots will be there too—on smartphones, laptops or tablets.

At Tells.co, we take things up several notches by utilizing Artificial Intelligence (AI) via Short Message Service (SMS). Our AI assistants are brand-trainable making them perfect for automating product FAQs and customer service.

Getting to Know SMS AI

SMS AI is essentially a chatbot that resides inside your text messages. Powered by AI, it's programmed to understand customer queries, respond in real time and learn from interactions. Brands like Uber or Domino’s have been using SMS AI for years—making ordering a cab 🚖 or pizza 🍕as easy as texting!

Why Automate FAQs with SMS AI?

Cutting-edge companies are turning to automation powered by Artificial Intelligence (AI) 👾 Here’s why:

• Better Customer Engagement: People are more likely to open and engage with texts than emails.
• The Personal Touch: Allows ‘personalized’ interaction without overstretching personnel resources.
• Ditch the Wait Time: Real-time responses instead of waiting on hold or email replies.

A Real-World Example of SMS AI at Work

Consider an e-commerce store 💻 that receives frequent inquiries about product availability, shipping details, return policies etc. Now imagine leveraging Tells.co's SMS-powered AI assistant for these tasks:

- A query about current deals would trigger an instant response detailing all ongoing promotions 🔥
- An order status question would be met with up-to-the-minute updates.
- Trouble with the checkout process? The assistant can guide customers through each step. Demostrably - customers get immediate answers while your team focuses their energy on ironing out operations kinks 😎 It's win-win!