Shift Your Feedback Game to Top Gear with SMS Surveys 🚀

Imagine having insights into your customers' thoughts right at your fingertips. Sounds cool, doesn't it? Well, that's exactly what SMS surveys offer you - instant access to valuable customer feedback. Smart businesses like yours are tapping into this tool to connect with their customers on a deeply personal level.
Join us today as we dive into how you can boost customer feedback using SMS surveys.

A Sneak Peek into the Power of SMS Surveys 👀

SMS surveys have quickly carved out their niche in this era of swift digitization and changing consumer behavior. They're well-loved for their high response rates (upwards of 45%) compared to traditional email-based surveys that see single-digit responses, if any.
Add this to the ubiquity of mobile phones and consumers’ preference for text messages - businesses are left with an engaging communication channel they'd be remiss not to exploit.

Leveraging AI-Powered Platforms Like Tells.co 👾

Pioneering platforms like Tells.co are making it easier than ever before to use AI-powered SMS platforms for boosting customer interactions. With personalized automation, follow-ups become simpler and super effective.
Not only can businesses access instant customer feedback, but they can also uncover trends and insights that help in crafting better marketing strategies.

The Anatomy of an Ideal SMS Survey 🗺️

An optimal SMS survey incorporates several key elements: simplicity, clear language, a meaningful incentive for participation, and most importantly, strategic timing. Each of these combined ensures your customers don't feel imposed upon and are genuinely interested in sharing their thoughts about your brand.

Real World Examples 🌐

A fast-food chain recently used Tells.co's platform to run an SMS survey campaign following their meal delivery service. The SMS surveys had simple YES/NO questions about taste preferences and delivery experience. Thanks to the high response rates of these surveys (over 50%), the brand could make real-time adjustments to their menu and improve delivery logistics.
This Asian beauty care brand is another Tells.co success story who made good use of our mass texting tool for market research amongst women aged 20-35 years. With a whopping response rate of over 60%, it was instrumental in shaping their new skincare range.

To Wrap Up...

In this digital sprint, using traditional tools for disrupting communications just won't cut it anymore! Times have changed —like everything else—and so has the modus operandi for interacting with customers.
Incorporating SMS surveys into your marketing communication is an engaging way to connect with your customers on-the-go🏃‍♀️ If done well, you’ll not only gain critical feedback but forge stronger relationships as well! 😄😄