
In today's digital age, successful customer interactions are crucial for growth and sustainability. And what tool offers more immediacy, higher engagement rates, and general convenience than the humble yet powerful text message? As useful as it is in our personal interactions, SMS also hold immense potential in enhancing businesses' communication strategies adequately powered by Artificial Intelligence (AI). 🤖✉️
Live transfer is no cakewalk – you're connecting two human beings who can think dynamically on the fly. One slight miscommunication or misunderstanding could potentially derail the purpose of such interaction.
A well-crafted SMS script to warm up a live transfer then becomes an invaluable asset. By 'warming up', we simply mean setting appropriate expectations before initiating a phone call between parties. An effective warm-up builds rapport even before you have spoken a word! 😊📞
The secret sauce lies in bouncing between being conversational & professional while keeping messages short, simple and crystal clear. AI-driven platforms like Tells.co can assist you in automating these warm-up messages personalized to your customers' needs.
Let’s say you're a real estate agent hosting an exclusive open house for prospective buyers. A sample script could look something like this:
'Hello [name], this is [Your Name] from [Company]. We are excited to see you at our Open House event tomorrow! Please feel free to reach out if you have any queries. Looking forward to meeting you!'
A personal opening, straightforward information followed by an empathetic closing makes just the right punchy impression for a high-quality lead interaction.
Tells.co brings cutting-edge technology with expertly crafted SMS solutions empowering businesses with remarkable customer romance at scale 👨💻✌️ Not only do we offer robust features such as fast message delivery, multiple routing options for good deliverability and direct carrier relationships but also brand-trainable AI-assistants which contribute enormously towards creating offensive marketing strategies.
Warming up live transfers and scripting great conversations has never been easier. Happy texting! 🚀📱'Because every conversation begins with a hello'.