Insurance runs on timely conversations. A renewal is coming up, a claim moves to the next stage, a payment is due, a document needs a signature. Each of these moments is a chance to keep a policyholder informed, and increasingly those moments happen on a phone. That is why we are heading to ITC Vegas 2026.
What is happening
ITC Vegas 2026, the InsureTech Connect conference, takes place September 29 through October 1 at Mandalay Bay in Las Vegas. It brings together insurers, reinsurers, insurtechs, agents, brokers, investors and solution providers. The Tells.co team will be there to talk with insurance professionals about practical, permission-based text messaging for customer communications.
Why SMS fits insurance communications
Insurance conversations are shifting to mobile, and SMS gives carriers and agencies a direct channel for the routine touchpoints policyholders expect. The value is not in more messages. It is in the right message at the right time, sent with consent.
At the show we plan to discuss concrete, opt-in use cases such as:
- Renewal reminders so policies do not lapse by accident
- Payment and billing notices ahead of due dates
- Claims status updates as a claim moves through its stages
- Policyholder onboarding for new customers
- Document links for forms, disclosures and signatures
- Agent follow-up conversations that keep a human in the loop
The theme across all of these is timely, consent-based messaging that reduces missed steps and keeps customers informed.
Where Tells.co fits, and where it does not
Tells.co is a messaging platform, not an insurer, agency or provider of coverage advice or underwriting. We supply the SMS, RCS and AI messaging infrastructure that insurance organizations use to communicate with their own customers.
Because messaging in regulated categories is reviewed carefully, campaign eligibility and carrier approval depend on a reviewed sender profile and use case rather than blanket access. Tells.co supports managed sender registration, routing and compliance operations for high-volume US and Canada messaging, so teams can focus on the customer experience rather than the plumbing.
A pattern of showing up
We have been active in event outreach this year, including recent appearances tied to customer contact and messaging strategy. ITC Vegas continues that pattern. It is a venue to talk with insurance professionals about where SMS and AI messaging fit into modern policyholder journeys, and to learn what teams need from a messaging partner.
Meet the team at ITC Vegas
If you work in insurance and want to talk through insurance SMS, managed compliance, or CRM and app messaging integrations, we would like to connect during or after the show. You can arrange a conversation with the Tells.co team at Book a conversation with Tells.co at ITC Vegas.
See you in Las Vegas.
