Speed-to-lead gap
The first minute after a form submission is where most of the conversion lives. Human queues lose that window every night and every weekend.
Tells deploys AI agents that handle inbound and outbound SMS plus voice calls, qualifying leads, booking demos, and closing follow-ups around the clock. Trained on your playbook, monitored in real time, escalated to humans when it matters.
One handles the texts, one handles the calls. Both sound human.
AI SMS Agent
AI Voice Agent
The problem
Speed-to-lead is the number one conversion driver, and most teams take hours, not minutes. The customer who fills out your form at 11pm wants an answer at 11pm. By the time a human rep calls back the next morning, three competitors have already replied. AI agents close that gap, every time, in the channel the customer prefers.
The first minute after a form submission is where most of the conversion lives. Human queues lose that window every night and every weekend.
Buying intent does not respect the work calendar. Without an agent on duty, leads filed after 5pm wait until morning, by which point momentum is gone.
Some leads want a fast text, others want a call. Sending every reply through one channel drops the half of your pipeline that prefers the other one.
Hiring more reps to cover spikes is slow and expensive. Volume gets capped at staffing, not at intent, and good leads sit unanswered when traffic peaks.
The path
A repeatable sequence we run with teams launching their first AI agent, and again every quarter as the agent takes on more of the funnel.
Map the sales or support funnel. Pick where AI handles the conversation, and where a human takes over. Set the success metric before you build.
Voice and tone, FAQ corpus, escalation rules, calendar logic. We ship the first agent fast so it can start learning from real conversations.
Run the AI agent alongside your team so the lift is measurable. Compare conversion, response time, and CSAT before scaling coverage.
Monitor every conversation. Iterate prompts, add channels, expand coverage windows, and bring the agent into adjacent parts of the funnel.
Where it shows up
Most teams start with one play and expand as the agent earns trust. Tells supports each of these on the same agent, same CRM, same compliance posture.
Pre-qualify inbound forms with conversational intake before a human gets involved. The agent captures intent, fit, and timing so reps only get warm hand-offs.
Agents book directly into reps' calendars based on availability and time-zone, confirm by SMS and email, and reschedule on the fly with the lead.
Resolve common questions, password resets, status checks, and order lookups without a ticket. The agent escalates anything outside its scope with full context.
Reactivate dormant leads with multi-touch SMS plus voice cadences. Skip anyone who already converted, pause on opt-out, route warm replies to a rep.
Two-way reminders that confirm, reschedule, or cancel through normal SMS conversation. The agent keeps the calendar honest without staff intervention.
NPS, review requests, replenishment prompts, and upsell windows scheduled to the right moment in the lifecycle. Replies route back into the CRM as activity.
Why Tells
Tells AI agents sit on the same carrier-direct messaging infrastructure that powers our high-volume SMS programs. The conversation, the consent posture, and the analytics live in one place.
The same carrier-direct routes that power our high-volume SMS programs now carry conversational AI. No third-party messaging vendor sitting between the agent and the carrier.
Agents hand off mid-conversation with the full transcript, intent score, and any captured fields. No awkward restart. Your rep picks up where the agent left off.
TCPA-safe opt-in flows, automatic STOP and HELP handling, 10DLC and short-code routing baked in. See our compliance posture for what we maintain on the platform side.
Every conversation lands in your CRM with intent scoring and outcomes attached. Integrations reach the systems reps already use, so flagged wins move into the right pipeline without exports.
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Read more →Spin up your first AI agent in a week. Pilot risk-free, measure the lift, scale on signal.