Email opens are decaying
Inbox tabs, promotional folders, AI summarizers. The rate sinks every quarter and the only way to keep revenue flat is to send more, which strains the consent posture.
Tells turns SMS into a full revenue channel for ecommerce: cart recovery, order updates, shipping alerts, win-back, VIP launches. Integrates with Shopify, HighLevel, and Klaviyo. Built for repeat customers, not one-and-done buyers.
The problem
Inbox fatigue killed your email rate. Cart abandonment burns acquisition cost. SMS, and conversational SMS with AI agents that handle questions before the customer bounces, converts cart recovery, post-purchase, and win-back at multiples of email. The platform sits in the same workflow as your Shopify and your CRM.
Inbox tabs, promotional folders, AI summarizers. The rate sinks every quarter and the only way to keep revenue flat is to send more, which strains the consent posture.
You paid the acquisition cost. The customer added the item. Then they bounced for a sizing question or a shipping concern, and your single recovery email never opened.
The first order converted; the customer never came back. Without a winback playbook on a channel they will read, the repeat-purchase economics collapse.
You can see the SMS opens and you can see the orders, but you cannot reliably tie the message to the revenue. Optimization stays guesswork.
The path
Shopify or Klaviyo or HighLevel webhook in, the cart-recovery flow live, the next campaign attributed to revenue rather than opens. Pilots typically prove the lift inside the first weekend.
Pre-built integrations for Shopify, Klaviyo, and HighLevel. Events flow in real time: cart created, cart abandoned, order placed, refund issued, customer tagged.
Cart recovery, post-purchase, win-back. Templates ready to ship and per-segment offers. The team flips them on without an engineering ticket.
Verified brand sender + rich cards for product launches and high-value lifecycle moments. See RCS Business Messaging for the format detail.
Attribution back to orders, not just clicks. Every dollar of recovered cart or upsell ties to the send that drove it. The marketing report stops being a guess.
Where it shows up
Six moments in the ecommerce lifecycle where the SMS channel either rescues a sale that email lost or upgrades a generic email into a verified brand moment.
A 3-touch SMS flow with offer escalation. AI agent answers the sizing or shipping question that was about to kill the sale. Most teams see the lift inside the first weekend.
Auto-fired from Shopify or Klaviyo events. Real-time tracking links. "Where is my order?" support tickets drop because the customer already knows.
Early-access SMS list with rich-media RCS for the product reveal. Verified sender, hero image, action button. The drop sells out before the email goes out.
Dormant-segment outreach with personalized offer per spend tier. Skip recent purchasers, pause on opt-out, route replies straight to a rep or to the AI agent for sizing questions.
Review requests, upsells, NPS, all timed to the lifecycle moment that actually drives response. Quick-reply chips, no form clicks, replies in the same verified thread.
AI agent handles WISMO, returns, exchanges, and "is this in stock?" before any human gets paged. The 80% that have stock answers get them in seconds.
Why Tells
One platform that talks to your Shopify, your Klaviyo, your CRM, and your service tools. SMS, RCS, and AI agents on the same backbone, with attribution that ties back to revenue, not opens.
Every send tracks back to order revenue, not just opens. The dashboard answers "which send paid for itself" without a separate analytics build.
Start with SMS, layer RCS for premium moments, add AI agents as volume scales. One bill, one consent ledger, one analytics stack.
Opt-in, STOP, HELP, list segmentation by consent. Never a TCPA scare even at the spend levels where it actually matters. See our compliance posture.
Drop product reveals with the blue verification check next to your name. The verified sender turns a promotional message into a trusted brand moment.
From the blog
Learn how to create swipeable product carousels in RCS messages that drive engagement and conversions directly in the conversation.
Read more →Discover how AI-powered SMS strategies can drive your abandoned cart recovery campaigns to new levels of success.
Read more →Discover how Tells.co's unique features and cutting-edge AI technology differentiate it from competitors like Twilio or Klaviyo.
Read more →Cart recovery, post-purchase, VIP launches, all on one platform that talks to your Shopify or your Klaviyo. Pilot in a week, measure revenue per send, then bake SMS into every lifecycle moment.