Speed-to-lead gap
The first lead-form submission of the day waits 4 hours for a callback. Three competitors texted back inside 5 minutes. The deal is already gone.
Tells gives dealerships speed-to-lead SMS, service reminders, recall outreach, and AI agents that qualify and book test drives. Integrates with CDK, Reynolds, VinSolutions, and ELEAD. Same dealership team, more closed deals.
The problem
The dealership that texts back fastest wins the lead. Tells handles inbound web leads with AI agents that qualify, schedule, and hand off only the ready-to-buy to your floor team. Plus service reminders, recall outreach, and finance updates, all on one platform that talks to the DMS you already use.
The first lead-form submission of the day waits 4 hours for a callback. Three competitors texted back inside 5 minutes. The deal is already gone.
Most car-buyer research happens after 6pm. Without an agent on duty, the form sits until morning and the buyer is gone by the time anyone replies.
Recall and routine service reminders get forgotten. The bay sits empty while customers drive to whoever sent the text first.
Sales texts in one tool, the DMS in another, the BDC in a third. Nothing syncs, attribution breaks, and a third of your handoffs drop on the floor.
The path
DMS integration first, then a focused pilot on internet leads and service capture. The first store proves the lift; the rest of the group rolls in weeks, not quarters.
Pre-built integrations for CDK, Reynolds, VinSolutions, and ELEAD through our integrations catalog. Notes and appointments sync both ways.
Lead intake, service, recall, finance. Decide which workflows AI handles end-to-end and which it qualifies before handing to the floor team.
Voice and tone, common buyer questions, financing language, escalation rules. The agent shows up sounding like your top BDC rep.
Conversion by source, response time, service capture rate, all dashboarded. Roll the playbook to the rest of the group once the pilot shows lift.
Where it shows up
Internet leads, service capture, recall sweeps, finance updates, review acquisition, CSI. Six places where automating the text saves the deal, the bay slot, and the score.
AI agent texts inbound web leads in under 60 seconds, qualifies the buyer, books the test drive, and hands a hot lead to your floor team with full context.
Two-way reschedule, auto-confirm, drop-off instructions, loaner availability. The agent keeps the service drive full without the BDC burning the day on phone tag.
Personalized SMS to affected VINs with a one-tap booking link. Recall completion rates move when the message is direct, branded, and respects the customer's time.
Loan approval, vehicle prep, delivery scheduling, in one verified thread. Replaces the email chain that nobody reads and the voicemails that nobody returns.
Post-service NPS plus a Google review CTA, sent at the exact moment the customer drives off happy. Score lifts, online presence stays fresh.
Customer satisfaction surveys with quick-reply chips, no form clicks, no link bounce. Response rates move when the question lives in the same thread as the deal.
Why Tells
Inbound lead -> AI agent -> SDR -> floor team handoff, all integrated with the DMS. One platform that talks to CDK, Reynolds, and VinSolutions, and one bill instead of four vendors.
Inbound web lead arrives, AI qualifies and books, the deal hits the floor team's CRM with all context attached. Same workflow for service, recall, and finance.
CDK, Reynolds, VinSolutions, ELEAD. Appointments and notes sync both ways. The customer record stays clean, attribution stays honest, and BDC stops typing the same lead twice.
Opt-in management, STOP handling, recall-list eligibility checks, and per-state pre-call rules. See our compliance posture for what we maintain on the platform side.
Carrier-direct routes, never throttled. The same backbone that powers our high-volume SMS customers carries every dealership message we send.
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Read more →Speed-to-lead, service capture, recall outreach, all on one platform that talks to your DMS. Pilot one store in 2 weeks, prove the lift on internet leads and service capture, then roll the group.