Privacy Policy
Effective Date: January 1, 2024
This Privacy Policy describes how Tells ("Tells.co", "we", "us" or "our") collects, uses, and shares personal information. It applies to personal information collected when you access or use our website at www.Tells.co and related online services (collectively, the "Services").
By using our Services, you acknowledge you have read and understood this Privacy Policy. We may modify this Privacy Policy from time to time, so please check back regularly to stay informed. Your continued use of the Services after changes constitute your consent to the updated Privacy Policy.
California residents: Please see our California Privacy Rights (CCPA) Notice for additional disclosures and rights specific to California residents.
Information We Collect
We collect information you provide directly to us, information from third party sources, and information collected automatically through your use of the Services.
Information You Provide to Us:
- Account registration information (name, email, phone number, business details)
- Payment information (processed securely through third-party payment processors)
- Communications with us (support requests, feedback, inquiries)
- Profile information and preferences
- Content you create, send, or receive through our Services
Information Collected Automatically:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Cookies and similar tracking technologies
- Log data (access times, error logs, performance metrics)
Information from Third Party Sources:
- Data from integrated services and platforms
- Business contact information from data providers
- Social media profile information (if you choose to connect)
Use of Personal Information
We use the personal information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send transaction notifications
- Respond to your comments, questions, and provide customer support
- Send administrative information, updates, security alerts, and support messages
- Personalize and improve your experience
- Develop new features and Services
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues, fraud, and illegal activity
- Comply with legal obligations and enforce our terms
- Send marketing communications (with your consent)
Sharing of Information
We may share your personal information as follows:
- Service Providers: With third-party vendors who perform services on our behalf
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights
- With Your Consent: When you direct us to share information
We do not sell your personal information to third parties. We may allow certain third parties (such as advertising partners) to collect your personal information for purposes of serving interest-based advertising.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing purposes.
Your Choices
Account Information:
You may update or correct your account information or delete your account at any time through your account settings. Be aware that deleted information may persist in backup copies for a reasonable time.
Cookies:
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but this may affect certain features of the Services.
Communications:
You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. You may not opt out of service-related communications.
Do Not Track Signals:
Our Services do not respond to browser do-not-track signals at this time.
Data Rights
GDPR Rights (EU Residents):
If you are located in the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR), including:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Restriction: Request restriction of processing
- Portability: Request transfer of your data
- Objection: Object to certain processing activities
- Withdraw Consent: Withdraw consent where applicable
CCPA Rights (California Residents):
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- Know: Request disclosure of personal information collected
- Delete: Request deletion of personal information
- Opt-Out: Opt out of the sale of personal information
- Non-Discrimination: Not be discriminated against for exercising your rights
You can make such requests by contacting us as described below. We may request specific information to help us confirm your identity and process your request.
Children's Privacy
The Services are not directed to children under 13. We do not knowingly collect personal information from anyone under 13. If you are a parent or guardian and believe we have collected information about your child, please contact us.
Data Security
We take reasonable measures to help protect personal information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no Internet transmission is completely secure, so we cannot guarantee absolute security of your data. You are responsible for maintaining the confidentiality of your account details.
Data Retention
We store personal information for as long as needed to provide the Services and for our legitimate business purposes, unless a longer retention period is required by law.
International Data Transfers
We are based in the United States and process and store information in the U.S. and other countries. By using the Services, you consent to the transfer of your information for processing globally.
For EU residents, we comply with applicable data protection laws regarding the collection, use, and retention of personal information transferred from the European Union to the United States.
Third Party Sites and Services
The Services may contain links to or integrations with third-party websites and services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third party sites.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. The most current version will always be posted on our website with the effective date. If we make material changes, we will notify you as required by law. By continuing to access or use the Services after changes become effective, you agree to be bound by the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: hello@tells.co
- Phone: +1 (833) 900-3339