Tells vs Infobip
Formal packages distribute your program across roles and processes. Tells concentrates it: the people who plan your sends also file your registrations, work carrier reviews, and watch your routes.
Tells and Infobip differ in shape. Infobip is a global omnichannel enterprise platform with advertised services packages, 24/7 multilingual support, and dedicated success roles. Tells is a compact North American operating relationship: one named team files registrations, works carrier reviews, watches deliverability, and runs SMS, RCS, voice, AI agents, and number intelligence as a single program. The structural difference is distance from the work: packages, roles, and processes on one side; one accountable team executing a US and Canada program on the other. Choose Tells to have the work owned.
Last verified July 23, 2026 · Methodology · Corrections
Running Infobip yourself
Your teamYou coordinate packages, roles, and processes
With Tells
Your team Tells operating teamOne accountable operating layer
Competitive pricing without a long-term commitment TL7,I4
No long-term term or volume commitment required for competitive pricing.
Best discounted pricing requires committed spend or volume.
Verifiable price-match promise TL7,I4
Match or beat any current, verifiable, like-for-like competitor quote.
No equivalent public promise found in reviewed pricing materials.
Launch and registration owned by the provider TL1,I1
Filings prepared, submitted, tracked, and remediated for you.
Onboarding and implementation sold as services packages.
Hands-on support included in the relationship TL1,I1,I2
The team running your program is the support.
Advertised 24/7 multilingual support; package terms confirmed with sales.
A named Tells team stays responsible for getting you live and keeping the program operating.
10DLC, short code, and toll-free filings prepared, submitted, tracked, and worked to resolution.
High volume SMS and MMS, RCS with fallback, voice, and AI agents that share conversation context.
Carrier and line type, CNAM, and a 0 to 100 activity score inform execution before messages go out.
The Tells case
Not a longer feature list. A team that owns the operational outcome with you.
Registration preparation, submission, tracking, carrier review follow-ups, and filtering investigation are part of the relationship. The paperwork arrives done, not assigned.
Filings and carrier follow-ups executed by the Tells team for qualifying accounts.
You bring the program and the audience. Tells brings senders, routes, compliance workflow, and the people who have launched this before.
Implementation designed with the Tells team, from sender strategy to cutover.
SMS, MMS, RCS with automatic fallback, voice, and AI SMS and voice agents share conversation context, so a customer never starts over between channels.
AI agents hand off to humans with full transcripts and shared history.
Carrier and line type, CNAM, and the Tells activity score run inside the send path. Fewer blind sends, faster operational decisions, cleaner lists.
Number intelligence is part of the workflow, not a separate API to wire in.
The people who file your registrations and watch your routes are the people who answer you. Support is not a tier you price; it is the team you already work with.
Hands-on support from the Tells team, defined per account.
Tells does one job at depth: high volume North American messaging. Specialization is why one team can stay accountable for the whole program.
US and Canada carrier routes with per-message delivery receipts.
Ownership, compared
The questions that decide this purchase are about ownership, not feature counts.
Who owns launch?
One Tells team scopes, registers, configures, and launches the program with you, and keeps running it after go-live.
Who owns registration and remediation?
Tells prepares and submits 10DLC, short code, and toll-free work and handles carrier review follow-ups itself.
What happens when traffic is filtered?
The operating team investigates the event and works the carrier process to resolution, and you hear it from the same people.
How are messaging, voice, RCS, and AI coordinated?
One program: SMS and MMS, RCS with automatic fallback, voice, AI agents with shared conversation context, and call announcements.
Is number intelligence part of the workflow?
Yes. Carrier and line type, CNAM, and the 0 to 100 activity score run in the send path on every program.
What support relationship is included?
The operators are the relationship: hands-on support from the team running your program, defined per account.
The operating journey
Five steps, one team, and none of them become your department to staff.
An operator scopes volumes, sender types, use cases, and timelines with you, and designs the program plan.
Tells prepares and submits brand and campaign filings and sets up opt-in, opt-out, and suppression workflow.
Senders, carrier routes, number intelligence, webhooks, and channel fallback are configured for your traffic.
Cutover runs with operators watching. Existing routes stay live through a parallel window until yours are verified.
Deliverability is watched by sender, route, and segment. Filtering events are investigated and worked to resolution.
Tells vs Infobip, plainly
Infobip surrounds a program with a services organization: onboarding packages, dedicated roles, and handbook processes. That shape has real overhead: layers between you and the work, each confirmed with sales.
Tells is what a high volume US and Canada program buys when it wants the work itself done: one compact team, accountable end to end, close enough to know your traffic by name.
With Tells there is no package matrix to decode: the scope is the program, and the owners are named people you already know. Escalation is a phone call to the operator who filed your registrations, not a process step.
Because of the shape of the relationship. As of July 23, 2026, Infobip advertises 24/7 multilingual support, dedicated support engineers, and a customer success executive, with package terms confirmed with sales. At Tells there is no package to decode: one compact team operates your program end to end, and that team is the support.
Infobip lists setup time of 1 to 2 days as a product characteristic while separately noting approval requires brand and campaign registration. Read it as setup, not approval timing; registry and carrier review are external for every provider, including Tells.
Registration preparation and submission, carrier review follow-ups, route monitoring, filtering investigation, and remediation. At Tells these are the account relationship itself, executed by one named team, not services scoped package by package and confirmed with sales.
AI SMS and voice agents that share conversation context, hand off to humans with full transcripts, and run inside the same operated relationship as your messaging. Infobip publishes a broad AI catalog across channels; at Tells, AI is not a separate product to assemble but part of the program the team already runs.
Competitor statements are vendor claims unless independently verified. Method: how Tells evaluates providers.
Spot an error? Email tells@tells.co. Verified corrections are published with an updated modification date.
Fifteen minutes with the team that would actually run your high volume SMS, RCS, voice, and AI program. No duplicate forms; your details carry straight into scheduling.