Solutions
Managed SMS compliance means the provider assists with operational compliance tasks rather than only supplying messaging software. At Tells this includes registration preparation and submission, consent-flow review, sender-type selection, opt-out handling, suppression controls, campaign monitoring, and carrier-review remediation — with clear customer responsibilities. It does not replace your legal counsel or your responsibility for your campaigns.
Last verified July 23, 2026 · Methodology · Corrections
Registration paperwork, carrier reviews, opt-out mechanics, and monitoring are operational workloads. Tells takes those workloads on for its customers and operates the platform controls around them. Two boundaries keep this honest: compliance judgments belong to your legal counsel, and approval decisions belong to carriers and registries. Carrier and registry approval decisions remain outside any provider’s sole control.
| Dimension | Tells performs | Your team |
|---|---|---|
| 10DLC registration | Tells prepares and submits brand and campaign filings, tracks status, and handles requested edits during review | Customer provides accurate business data, use-case detail, and sample content TL1,TL2 |
| Short code & toll-free | Short-code lease via the US registry process and toll-free verification submissions | Customer approves briefs and provides program details TL2 |
| Carrier review & remediation | Tells responds to carrier reviews and filtering events and remediates without requiring direct customer-carrier contact | Customer implements agreed content or flow changes TL2 |
| Opt-out & suppression | Automated STOP/HELP handling, immediate brand-level opt-out, platform-level blocking, per-brand and platform do-not-contact lists | Customer honors consent scope and keeps acquisition sources clean TL2 |
| Monitoring & audit | Campaign review before go-live, live monitoring, per-message audit trails, and time-of-day/quiet-hours enforcement | Customer maintains opt-in records and responds to escalations TL2 |
Programs are watched in production: per-message carrier delivery receipts broken down by sender, route, and segment; filtering and block events surfaced and investigated campaign by campaign; and carrier follow-ups worked by the compliance team when reviews or blocks occur. STOP triggers immediate brand-level opt-out with later sends blocked at the platform level, and audit trails are kept per message.
Registration help is not unique to Tells — Twilio documents self-service 10DLC plus paid professional services, Bandwidth publishes a compliance hub with success-plan vetting expertise, Sinch publishes a guided setup flow, and Infobip operates as a registered Campaign Service Provider with enterprise services. The comparison pages cover those models fairly; this page defines the specific execution scope Tells commits to inside one account relationship.
No provider can make you compliant by default, and Tells does not claim to. TCPA obligations attach to your consent practices, content, and audiences. Tells operates the controls that support compliance — campaign review, opt-out enforcement, quiet hours, audit trails — and assists with registration, but your legal counsel owns compliance judgments.
No — and you should be skeptical of any provider that implies it. Approval decisions and timing sit with The Campaign Registry, carriers, and external vetting partners. What Tells owns is complete, accurate, promptly-submitted filings and persistent follow-up when reviews stall or come back with questions.
Major providers offer real registration tooling, guidance, and paid services — as of July 23, 2026 Twilio, Bandwidth, Sinch, and Infobip all document some combination of those. The Tells difference is execution scope: the team performs the filings and review remediation itself as part of the account relationship, rather than providing tools or selling the work as separate professional services.
No. Managed compliance is operational assistance — registrations, controls, monitoring, and remediation. It complements but never replaces advice from your counsel on consent, content, and regulatory exposure.
All sources accessed July 23, 2026. Competitor statements are vendor claims unless independently verified. Method: how Tells evaluates providers.
Spot an error? Email tells@tells.co — verified corrections are published with an updated modification date.