Voice + SMS: The Omnichannel Flow Customers Actually Want
Most 'omnichannel' stacks are just two silos wearing a trench coat. Here's how Tells makes voice and SMS actually share context, on one number, with one customer record.
Discover strategies, trends, and best practices in SMS marketing, AI messaging, and customer engagement.
Most 'omnichannel' stacks are just two silos wearing a trench coat. Here's how Tells makes voice and SMS actually share context, on one number, with one customer record.
This week: Seventh Circuit Rules Text Messages Are NOT 'Telephone Calls' Under TCPA Do-Not-Call Provision, Courts Split: Pennsylvania Court Says Texts ARE Telephone Calls Under TCPA, FCC Proposal Targets Burner Phones with KYC Requirements for VoIP and Prepaid.
The Tells team is heading to Affiliate Summit East in New York to meet performance marketers and discuss SMS, RCS, AI voice, compliance, and scalable customer communication.
70% of carts get abandoned. A 5-message SMS sequence can recover up to 22% of that lost revenue. Here's exactly how the flow works, and how Tells automates it.
This week: Samsung Messages Shuts Down July 6 — Google Messages Now Default on Samsung Devices, A2P SMS Market Projected to Hit $117B by 2035, iOS 27 Messages Overhaul Brings Faster RCS, Smarter Filtering.
This week: Telgorithm Launches Session-Based Conversational RCS Billing with AI Fallback, TCPA Filings Drop 18.2% in May After Months of Gains, Connecticut Data Privacy Act Amendments Add New Compliance Layer for SMS Senders.
40-60% of your CRM phone numbers could be bad. Here's how Tells Data Lookup APIs clean your list before it tanks deliverability, burns budget, or creates compliance risk.
Latency kills voice AI conversions before your script ever gets a chance. Here's what we learned building Tells Voice AI to respond in under 900ms, and why realism matters just as much as speed.
This week: FCC Pushes TCPA Revoke-All Rule to January 2027 — But Don't Get Comfortable, iOS 27 Beta Adds Native Emoji Reactions and Inline Replies to Cross-Platform RCS, SMS Firewalls Are Reshaping A2P Economics as MNOs Move from Passive Carriers to Gatekeepers.